Return Policy
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at support@zenhop.com to obtain an Return Merchandise and include your proof of purchase, then
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return seven (7) days from the receipt of your item to process your return Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be
● Opened or used products. For health, safety, and quality assurance reasons, we do not accept returns on any products that have been opened or used.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Only unopened, unused, and sealed products are eligible for return.
● Opened, used, or tampered products cannot be returned.
● Customers are responsible for return shipping.
● We recommend using a trackable shipping method.
● Refunds are processed within 7–10 business days of receiving the returned item
● Customers can choose store credit or a refund to the original payment method.
● Discounted items cannot be returned.
● Digital products, gift cards, and promotional items are non-returnable.
● Opened, used, or tampered products are not eligible for return.
● Products that do not meet the return eligibility criteria will not be refunded.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: